FAQ

Frequently asked questions

"DO YOU SHIP INTERNATIONALLY?"

Yes I ship anywhere in the world.

"WHEN WILL MY ORDER SHIP?"

I make all my prints to order and they are dispatched and posted 2-7 business days after the order has been placed.

(But I normally aim to post orders every 3 days).

“DO YOU ACCEPT PAYPAL/CREDIT CARD?”

Yes, I do accept Paypal and credit cards.

"HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?"

I use the Royal Mail postal service. After your order has been dispatched, if you are in the UK it will take 2-5 working days. USA 5-10 working days. EU 3-7 working days. Rest of world 5-14 working days.

"WHAT DOES INTERNATIONAL POSTAGE COST?"

International delivery is only £4.95 but free on orders over £39

"WHAT IF MY ORDER ARRIVES DAMAGED?"

Every precaution is taken to package your order carefully so that it will arrive in the best condition. However, if it arrives damaged simply email photos of the damage to info@thesalsacreative.com and a replacement will be sent to you at no extra charge.

"WHAT IF MY ORDER DOESN'T ARRIVE?"

All international orders are posted with tracking. If the delivery service loses your mail a replacement will be sent to you at no extra charge. If the postal service in your country is not reliable, please get in touch to arrange a courier.

"I PUT IN THE WRONG ADDRESS, CAN I HAVE A REFUND?"

Unfortunately we cannot take responsibility for the input of incorrect addresses, as an independent artist I can't afford to do so. Please check your address when placing your order (you can double check your address on your order confirmation). If you realise that you've entered the wrong address, please email us ASAP before your order has been dispatched and we will change your address. If your order gets returned to me and you would like it reposted please email info@thesalsacreative.com and I will inform you of shipping costs and rearrange delivery.

It's very important to me that every patron/customer is happy with their order. If you would like further assistance or if you have any issues at all please use the chat button on the bottom right of your screen or email info@thesalsacreative.com I'm always happy to help.

Thank you for your support!